Adele Van Eyssen

Position: Head of Workforce Management
Organization: Merchants
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Session Overview

Workforce Optimisation with Purpose : Merchants’ Journey to Measurable Impact
Discover how Merchants built a world-class contact centre in the heart of a township—transforming operational performance while making a meaningful difference in employees’ quality of life. This inspiring story shows what’s possible when technology, innovation and purpose come together to deliver both business impact and human impact.

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Find out more about Planner’s School

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