What does it take to lead a full-scale HR and payroll system transformation—across more than 9 countries and a workforce as diverse as the Middle East and Africa while at the same time navigating the establishment of a new region? Join Jade Keogh, Head of People Systems & Data Intelligence, as she shares the inside story of Epson Middle East’s bold breakaway from its European parent and the creation of a future-ready people systems landscape.

This session will take you behind the scenes of a transformation journey that is as much about people and culture as it is about technology. Discover how Epson navigated the complexities of emerging markets—balancing startup agility with big-business structure, managing change across borders, and building a system that is more than just a record-keeper. Learn how the team leveraged SAP SuccessFactors to centralize operations, drive data quality, and empower employees with self-service.

Whether you’re an HR director, systems expert, or transformation leader, this session will equip you with actionable strategies and candid insights to help you thrive in your own digital transformation journey. Don’t miss the chance to learn what worked, what didn’t, and what’s next for HR in the world’s most dynamic markets.

1. Leading change management in a region marked by rapid growth, regulatory diversity, and competing priorities.

2. Creating a minimum viable product mindset: why “good enough” can be the key to momentum.

3. The critical role of partnership, communication, and face-to-face engagement in project success.